These terms cover how you can use Axsail, what you are responsible for and what we are responsible for.
01The agreement
These terms are an agreement between you and Axsail (“Axsail”, “we”, “us”). They apply when you use our websites, start a free trial or a pilot, buy a plan or use the Axsail inspection service (the “Service”).
You accept them when you sign up, start a pilot, buy a plan, sign an order form that refers to them or use the Service. If you accept on behalf of a company, you confirm that you can bind it, and “you” means that company and the people it lets use the Service.
If you sign an order form or a separate agreement with us, that document takes precedence where it differs from these terms.
02What the Service does
You dictate an inspection into the Axsail phone app. The Service turns your speech into structured findings with a location, measurement and suggested severity, tracks checklist coverage, asks you follow-up questions and produces a draft report. You review the draft, edit it and sign it off.
03Free trial and pilots
A new account starts on a free trial, with the credits and the trial period shown on our pricing page when you sign up. You don't need a card, and you are under no obligation to buy a plan afterwards. Trial credits you don't use expire when the trial ends.
A pilot is free use of the Service that we agree with you directly, including its length and the number of users. Unless we agree otherwise in writing, a pilot is free and you are under no obligation to buy afterwards.
You keep every report you produce during a trial or a pilot. We may change a trial's or a pilot's features or end it early, and we will give you at least 7 days to export your reports. Trials and pilots are provided “as is”, without the commitments in section 13.
04Plans, credits and payment
Plans run for a year. Each plan includes a number of credits for its plan year, available from the day it starts. While you have a plan, you can also buy top-up packs of credits at any time.
Finalising the first issue of a report uses credits. The number is set by the survey type and the vessel's length overall, under the credit table on our pricing page on the day you finalise. Drafts, amendments and later issues of the same report use no credits.
Once the first issue is finalised, the report's survey type, length overall and vessel are fixed. If one of them is wrong, email us and we will let you correct it.
Plan credits expire at the end of the plan year. Top-up credits expire 12 months after you buy them.
Credits have no cash value and can't be moved to another account.
Payments are processed by Polar (polar.sh), our reseller and merchant of record. Polar sells you the plan or top-up, takes the payment, charges VAT or sales tax where it applies and issues your invoice.
A plan renews for another year at the price then in force unless you cancel before the renewal date. You can cancel at any time from your account: the plan won't renew, and it stays active with its credits until the end of the year you paid for. If you move to a bigger plan during the year, you pay the difference for the rest of the year and get the extra credits straight away. A move to a smaller plan starts at your next renewal.
Plans and top-ups are non-refundable once bought. If we stop providing the Service, we refund your unused paid credits at the price you paid for them. If a payment is refunded, the refund removes the credits it paid for. If you have already used some of them, your balance goes below zero and you can't finalise another report until it is back above zero.
The Service is for professional use. You buy it for your business, so consumer cooling-off and cancellation rights do not apply.
We give at least 30 days' notice of a price change, and it applies from your next renewal. If you sign an order form with us, its prices and terms apply instead.
05Accounts and the Axsail app
Keep your login details private and tell us straight away if you think someone else has used them. You are responsible for what happens under your account and for the people you let use it.
The Service needs a supported phone with the Axsail app installed. The app turns your speech into text on the phone. When it mishears something, or the phone stops recording or cannot upload, the Service can only work with what it receives.
06Recording responsibly
You are responsible for recording lawfully. In particular, you must:
have the owner's or operator's permission to inspect the vessel
tell the people around you that you are recording, and get their consent where the law requires it
record only when you are willing for the transcript to reach the Service
not record conversations you have no right to record
The phone can pick up every voice near you. The Service is built to turn only statements about the vessel into findings, but it cannot guarantee that another person's words never appear in a transcript or a draft.
07AI drafts and your professional judgement
Findings, severity, checklist status and report text are produced by AI from a transcript. They can contain errors, omissions and misheard words. Everything the Service produces is a draft until you confirm it.
Review every finding before you sign a report.
A suggested severity is a suggestion. The severity in the report is the one you confirm.
You are responsible for the content of every report issued in your name and for meeting the professional standards that apply to you.
Axsail does not inspect vessels and does not judge seaworthiness, value, insurability or liability. Visual evidence and comparisons on evidence.axsail.com document condition and do not decide who is responsible for a change.
08Your content
You own your transcripts, inspection content and reports. You give us permission to host, copy, process and transmit them, including to the providers listed in our Privacy Policy, only as needed to provide, support and secure the Service.
We do not use your content to train AI models. We may use counts and timings that contain none of your content, such as the number of findings per inspection or response times, to improve the Service.
You confirm that you have the right to give us this content and that our use of it under these terms will not break any law or anyone else's rights.
09What you may not do
resell, rent or share access to the Service with people outside your organisation
copy, modify or reverse engineer the Service, except where the law allows it
use the Service to build a competing product
break or test its security, or overload it
use it for anything unlawful, including recording people unlawfully
remove our notices or publish benchmark results without our written permission
10Our property
The Service, our websites, our software, checklists and report templates belong to Axsail and its licensors. These terms give you a limited, non-exclusive, non-transferable right to use the Service while your trial, pilot or plan is active. If you send us feedback, we may use it without owing you anything.
11Copyright and sources
Axsail writes the guides, handbook, findings, standards pages, tools and templates on our websites. Where they rely on someone else's work, we name it and link to it, and we keep quotes short and credited. We summarise standards in our own words and don't reproduce them. Images are our own or used under their licences.
Standards, laws, product names and trademarks belong to their owners. We cite them for reference, and Axsail isn't affiliated with or endorsed by them.
If you think a page on our websites uses your work without permission, email support@axsail.com with the page and the work concerned. We'll review it and correct or remove the content where needed.
12Other providers
The Service relies on other providers, including cloud hosting and AI processing providers, and on your phone's operating system. Their own terms apply to your use of their products. We are not responsible for products we do not provide.
13Suspension and ending
You can stop using the Service at any time. A cancelled plan ends at the end of the plan year you paid for, unless your order form says otherwise. Unused credits end with your account.
We may suspend or end your access if you seriously breach these terms and do not put it right within 14 days of our notice, if you do not pay, or straight away if your use puts the Service, other users or the law at risk.
When your access ends, you have 30 days to export your reports. After that we delete your content as set out in our Privacy Policy. Sections 7, 8 and 13 to 18 continue to apply.
14What we promise
We will provide the Service with reasonable skill and care. Apart from that, and to the extent the law allows, the Service is provided “as is”. We do not promise that it will be uninterrupted or error-free, or that AI drafts will be accurate or complete.
We are not responsible for failures caused by your devices, your internet connection or events outside our reasonable control.
15Limits on liability
Neither of us is liable for loss of profit, revenue, business or goodwill, or for any indirect or consequential loss.
Our total liability under these terms in any 12 months is limited to the greater of EUR 100 and the fees you paid us for the Service in the 12 months before the claim.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.
16Claims about your reports
You will cover our reasonable costs if a third party brings a claim against us about a report you issued or about recordings you made in breach of section 6.
17Naming you as a customer
We will name you or show your logo as a customer only with your written permission.
18Disputes and governing law
If we disagree about anything under these terms, we will first try to settle it by talking. Email hello@mail.axsail.com and we will reply within 14 days.
These terms are governed by the law of the country where you are established, and its courts can hear any dispute.
19General
These terms and any order form are the whole agreement between us about the Service.
If a court finds part of these terms unenforceable, the rest still applies.
If we do not enforce a right straight away, we can still enforce it later.
You may not transfer these terms without our consent. We may transfer them to a company that takes over Axsail's business.
No one else has rights under these terms.
20Changes to these terms
We may update these terms. We will post the new version here, and if a change reduces your rights, we will email customers at least 30 days before it applies. If you keep using the Service after that, the new terms apply.
